SHIPPING AND REFUND POLICY

Last updated: 2020-10-10

Shipping Policy

All orders will be process within 24-48 hours after we received payment
Delivery for Ready Stock items takes 1-3 business days - All purchases will be processed and couriered by PosLaju or J&T between 2-3 working days
The delay caused by the courier services is not under Aylea's liability
However, you may contact us at at aylea.contact@gmail.com should you realize any unusual delay in receiving your purchased items
Pre Order and Special Order purchases will be shipped from overseas (the USA) and takes 6-8 weeks (1-2 months) for delivery
Please contact us for more info on delivery of specific Pre Order and Special Order items
Please read event details and description regarding item location status before placing any order
We ship orders two days every week excluding Malaysia Public Holiday
Tracking number will be sent to your email on the day it shipped out from our fulfillment centre

International Shipping

Please contact us at aylea.contact@gmail.com to request for international shipping before placing any orders

Return, Refund, Cancellation, and Exchange Policy

We do not accept any exchange/return/refund of purchased items
The quality and the condition of all items are verified prior to being couriered to you and are well packed in a box to avoid damage during delivery
We take care of your branded items as much as we, Aylea Team, take care and love our personal handbags
Rest assured, we are trying our best to provide the best shopping experience for our beloved customers
Please take note that PRE ORDER/SPECIAL ORDER items are non refundable, non-exchangeable and non-returnable